Assure Technologies Privacy Policy

Effective November 9, 2014

(Updated May 19, 2016 to add WithU and WithYou)


Table of Contents

Definitions and Acceptance of Policy
Information That We Collect
Data Collected through use of Assure Technologies Services
Sharing of Your Information
How We Protect Your Information
Your Choices About Your Information
Links to Other Web Sites and Services
Notice of Use of Google Analytics
Notice of Use of Google App Engine
Notice of Use of Twilio VOIP Services
Changes to Our Privacy Policy
Your California Privacy Rights
How to Contact Us
Terms of Use



Definitions and Acceptance of Policy

Assure Technologies, Inc. (“Assure Technologies,” “we” or “us”) is committed to protecting your privacy. This privacy policy explains our practices regarding the collection, use, disclosure, and protection of information that is collected through Assure Technologies websites, including, without limitation, Assure-Technologies.com, WithMeWeb.com, and withUweb.com (“Assure Technologies Websites”) and the Assure Technologies mobile applications (including, without limitation, WithMe, WithU, and WithYou) and related services (collectively with the Assure Technologies Websites, the “Assure Technologies Services”). Capitalized terms not defined in the Privacy Policy have the meaning given them in the Assure Technologies Terms of Use.

For purposes of this Privacy Policy, the words “you”, “your” or other like terms shall refer to the party agreeing to this Privacy Policy and to any person or entity who uses the Assure Technologies Services. Accordingly, the person agreeing to these Terms of Use represents and warrants for himself or herself, and on behalf of any third party he or she purports to act for and any person or entity that uses the Assure Technologies Services, that he or she is duly authorized on his or her own behalf and on behalf of any such third party to enter into this Privacy Policy and to comply with this Privacy Policy.

BY DOWNLOADING, INSTALLING, ACTIVATING OR USING ANY OF THE ASSURE TECHNOLOGIES SERVICES, YOU AGREE TO BE BOUND BY THIS PRIVACY POLICY.

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Information That We Collect

Personal Information and Aggregate Data

We collect information from you in various ways when you use Assure Technologies Services. We may also supplement this information with information from other companies. We collect two general types of information, namely Personal Information and Aggregate Data.

In your dealings with Assure Technologies you may provide us with Personal Information. “Personal Information” for the purposes of this Privacy Policy means information that personally identifies you, like your name, street address, email address, phone number, and other personally identifiable information that you choose to give to us or that we collect in relation to your use of the Assure Technologies Services. This Privacy Policy does not apply to the practices of entities that we do not own or control, or to individuals that we do not employ or manage.

“Aggregate Data” is information we collect about a group or category of services or users from which individual user identities have been removed. In other words, no personal information is included in aggregate data. Aggregate data helps us understand trends in our users’ needs so that we can better consider new features or otherwise tailor our services. This Privacy Policy in no way restricts or limits our collection and use of aggregate data, and we may share aggregate data about our users with third parties for various purposes, including to help us better understand our customer needs and improve our services and for advertising and marketing purposes.

We collect information from you when you visit Assure Technologies Websites, register with Assure Technologies Services, place an order, subscribe to our newsletter, respond to a survey or fill out a form.


Registration and Profile Information

When ordering or registering Assure Technologies Services, as appropriate, you may be asked to enter the following personally identifiable information: user name, name, e-mail address, mailing address, phone number or credit card information. You may, however, visit Assure Technologies Websites anonymously.

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Data Collected through use of Assure Technologies Services

Connection Status

We collect information that allows us to know if you are connected to the internet and if your devices are connected to each other and to Assure Technologies server. Collection of this information is automatic and is essential to the functioning of Assure Technologies Service.


Social Network Contact Information

We collect information from contacts that you enter into Assure Technologies Services, including names, phone numbers, and email addresses. This information can be accessed by Assure Technologies either through your device contact list or entered manually by you. This information is used to supply data that you share with members of your support network. You have the option of removing contacts from Assure Technologies Services at any time by deleting them from your contact list.


Social Media

When you interact with our site through various social media we may receive information from the social network such as your profile information, profile picture, gender, user name, user ID associated with your social media account, age range, language, country, friends list, and any other information you permit the social network to share with third parties. The data we receive is dependent upon your privacy settings with the social network. You should always review, and if necessary, adjust your privacy settings on third-party websites and services before linking or connecting them to Assure Technologies Services.


Information We Collect Automatically through the Use of Technology

When you visit our website or use our mobile app, we and our business partners may collect certain information about your computer or device through technology such as cookies, web beacons, log files, or other tracking/recording tools. The information we collect through the use of tracking technologies includes, but is not limited to, IP address, browser information, referring/exit pages and URLs, click stream data and how you interact with links on the website, mobile app, or Service, domain names, landing pages, page views, cookie data that allows us to uniquely identify your browser, browsing behavior on our site, mobile device type, mobile device IDs or other persistent identifiers, and location data collected from your mobile device. Some or all of this data may be combined with other personally identifying information described above. We use this information to:

  1. Remember information so that you will not have to re-enter it during your visit or the next time you visit the site or mobile app,
  2. Provide custom, personalized content and information,
  3. Monitor the effectiveness of our Service and our marketing campaigns,
  4. Monitor aggregate metrics such as total number of visitors, users, traffic, and demographic patterns,
  5. Diagnose or fix technology problems reported by our Users or engineers that are associated with certain IP addresses or User IDs, and
  6. Automatically update our mobile application on your system and related devices.

You can reset your web browser to refuse all cookies or to indicate when a cookie is being sent. However, some features of the Assured Technologies Services may not function properly if the ability to accept cookies is disabled. To learn more about cookies, clear gifs/web beacons and related technologies, you may wish to visit the Network Advertising Initiative’s online resources, at http://www.networkadvertising.org.

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Sharing of Your Information

Personal Information

We will not rent or sell your personal information to third parties outside the Company and its controlled subsidiaries and affiliates without your consent, except as noted below:

  1. When you register for the Service, you provide a verified phone number to Assure Technologies. Any other registered user of the Service can determine if you are a registered user by entering your phone number into their contacts list.
  2. We share your information, including name, email, phone number, battery level, and check-in status, with others within your support network. You choose who receives this, and you can stop the sharing of this information by changing the configuration of your contacts.
  3. We may share your personal information with our third-party business partners, vendors and consultants who perform services on our behalf, such as accounting, managerial, technical, marketing or analytic services. These business partners will be given access to your information as necessary to deliver the Service.
  4. Any information or content that you voluntarily post to any Assure Technologies Services, including without limitation Assure Technologies Websites, blogs, or social media such as Facebook, will automatically be available to the public. We may publicly post your reviews and comments on any any Assure Technologies Services, or link your reviews to third party websites.

We may aggregate or otherwise strip data of all personally identifying characteristics of our data and may share that aggregated, anonymized data with third parties.

We may at any time buy or sell/divest the company, or any combination of its products, services, assets and/or businesses. Personal information such as customer names and email addresses, and other user information related to the Service will likely be one of the items transferred in these types of transactions. We may also transfer or assign such information in the course of corporate divestitures, mergers, acquisitions, bankruptcies, dissolutions or similar transactions or proceedings.

Except as described above, we will not disclose personal information to third parties (including law enforcement, other government entity, or civil litigant; excluding our subcontractors) unless required to do so by law or subpoena or if in our sole discretion, we determine it is necessary to (a) conform to the law, comply with legal process, or investigate, prevent, or take action regarding suspected or actual illegal activities; (b) to enforce our Terms of Use, take precautions against liability, to investigate and defend ourselves against any claims or allegations, or to protect the security or integrity of our site; and/or (c) to exercise or protect the rights, property, or personal safety of Assure Technologies, our Users or others.

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How We Protect Your Information

Assure Technologies cares about the security of your information and uses commercially reasonable physical, administrative, and technological safeguards to preserve the integrity and security of all information we collect and that we share with our service providers. However, no security system is impenetrable and we cannot guarantee the security of our systems 100%. In the event that any information under our control is compromised as a result of a breach of security, we will take reasonable steps to investigate the situation and where appropriate, notify those individuals whose information may have been compromised and take other steps, in accordance with any applicable laws and regulations.

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Your Choices About Your Information

You may, of course, decline to submit any personal information through the Assured Technologies Services, in which case the Assured Technologies Services may not function properly and services may not be rendered to you.


Modifying Your Account Information and Settings

You may modify your account information, or update or amend your personal information within any Assure Technologies Service. You can also stop receiving promotional email communications from us by clicking on the “unsubscribe link” provided in such communications. We make every effort to promptly process all unsubscribe requests.

As noted above, you may not opt out of Service-related communications (e.g., account verification, order confirmations, change or updates to features of the Service, technical and security notices). If you have any questions about reviewing or modifying your account information, you can contact us directly at support@withme.zendesk.com.


Delete Your Account and Personal Information

We will retain your information for as long as your account is active or as needed to provide you services. If you wish to cancel your account, simply remove the app from your device.


Opting Out of Collection of Tracking Data

The only way to completely “opt out” of the collection of any information through cookies or other tracking technology is to actively manage the settings on your browser. Please refer to your browser’s technical information for instructions on how to delete and disable cookies, and other tracking/recording tools. Depending on your mobile device, you may not be able to control tracking technologies through browser settings but you can uninstall the app if you no longer wish to participate in the Assure Technologies Services.


Children’s Privacy

The Service is NOT intended to be used by children under age 13. If you are a minor less than 13 years old, please do not register for Assure Technologies Services or provide any personal information about yourself to us. If we learn that we have collected personal information from such a minor, we will delete that information. If you are a parent of a minor, you may provide us with personal information about the minor, or permit us to collect information directly from the minor (if he or she is at least 13 years old), to use as part of Assure Technologies Services and we will treat it in accordance with this Privacy Policy. If you believe that we might have inadvertently collected information from a child under 13, please contact us at support@withme.zendesk.com.

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Links to Other Web Sites and Services

We are not responsible for the practices employed by websites or services linked to or from the Assure Technologies Services, nor the information or content contained therein. Please remember that when you use a link to go from the the Assure Technologies Services to another website, our Privacy Policy does not apply to third-party websites or services. Your browsing and interaction on any third-party website or service, including those that have a link on our website, are subject to that third party’s own rules and policies. Please read over those rules and policies before proceeding.

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Notice of Use of Google Analytics

Assure Technologies uses Google Analytics. This service may include, without limitation, enhanced ad features, and an improved experience with AdWords, AdSense and other Google products by sharing your website’s Google Analytics data with other Google services, and develop better Google services by sharing non-personal data. Only Google services (no third parties) will be able to access your data supplied through this service.

Demographics and Interest Reports make Age, Gender, and Interest data available so we can better understand who our users are.

Information may be collected or supplied by Google Analytics or a third party partner through the use of tracking cookies. Assure Technologies will never supply personally identifiable information to Google or its partners.

Information collected by Google through the use of their services is governed by Google’s own Privacy and Terms, available at http://www.google.com/policies/.

You can opt-out of the Google Analytics Advertising Features you use, including through Ads Settings, Ad Settings for mobile apps, or any other available means (for example, the NAI’s consumer opt-out). For more information on Google Analytics’ available opt outs, visit https://tools.google.com/dlpage/gaoptout/.

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Notice of Use of Google App Engine

Assure Technologies utilizes Google App Engine to run Assure Technologies Services. Personally identifiable information is shared with and stored on Google’s servers, including, without limitation, your unique device identifier, name, phone number, email, connection status, and support network contact information.

Use of Google App Engine is governed by Google’s own Privacy and Terms, available at http://www.google.com/policies/.

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Notice of Use of Twilio VOIP Services

Assure Technologies uses the Twilio VOIP (Voice Over Internet Protocol) services to send messages to you.

In order for this service to work, certain Personally Indentifiable Information, including, without limitation, your name and phone number will be shared with Twilio. Use of this information is governed by Twilio’s privacy policy, available at http://www.twilio.com/legal/privacy.

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Changes to Our Privacy Policy

Assure Technologies may, in its sole discretion, modify or update this Privacy Policy from time to time, and so you should review this page periodically. When we change the policy, we will update the ‘last modified’ date at the top of this page. If there are material changes to this Privacy Policy or in how Assure Technologies will use your personal information, we will notify you either by prominently posting a notice of such changes prior to implementing the change or by directly sending you a notification.

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Your California Privacy Rights

Assure Technologies collects various types of personal information about you both online and offline, as described in this privacy policy. Under California law, Assure Technologies customers who are residents of California may request certain information about our disclosure of personal information during the prior calendar year to third parties for their direct marketing purposes. To make such a request, please send us an email at support@withme.zendesk.com with the words “California Privacy Rights” in the subject line.

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How to Contact Us

If you have any questions about this Privacy Policy or the Assure Technologies Services, please contact us at:
Assure Technologies, Inc.
252 First Ave
Santa Cruz, CA 95062
(831)296-2377
support@withme.zendesk.com

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Terms of Use

Please also visit our Terms of Use establishing the use, disclaimers, and limitations of liability governing the use of Assure Technologies Services at http://www.withUweb.com/terms.php.

Please print a copy of this PRIVACY POLICY for your records and please check the Site frequently for any changes to this PRIVACY POLICY.

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